Hyatt Zilara Cancun (Adults Only)

ex. The Royal Cancun

Blvd Kukulcan Km 11.5 Hz, Cancun, Mexico, 77500show map
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Highlights
9
SuperbBased on  123 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Overview

Hyatt Zilara Cancun Hotel is a 5-star property situated about 2.1 km from Museo Sensorial del Tequila. Hyatt Zilara Cancun Hotel has been welcoming guests to its luxurious rooms since 2007.

Hyatt Zilara Cancun Hotel is also 1400 meters away from Interactive Aquarium . This property is set near by the white-sand beach and offers a bar, outdoor chaise lounges and cabanas.

Welcoming guests with a sun terrace, a picnic area and a swimming pool, the hotel is placed next to an oceanarium, golf courses and restaurants.

This elegant hotel is 20 km away from Cancun International airport.

Rooms

This property comprises 307 rooms featuring modern one-bedroom oceanfront junior suite, superior one-bedroom oceanfront junior suite and special oceanfront king room with individual climate control, LCD TV, a laptop safe, an iron with ironing board and a fireplace. Many of the rooms give a superb view over the lagoon. These rooms come with a chic interior and hand-crafted furnishings.

Eat & Drink

The restaurant offers special Caribbean meals in a warm atmosphere. The cigar bar features billiards, free Wi-Fi and a terrace and serves barbeque and desserts as well as tea, espresso and liquors.

Services

Guests are welcome to use a cash machine, an elevator and a luggage storage for general purposes and a meeting room, an exhibition space and a catering service for business needs.

Relax

The hotel caters to families with cots, a game room and video games. A gym, aerobics classes and a fitness centre as well as snorkeling, volleyball and cycling are provided on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   307.

+ More- Less
Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Coffee/Tea in lobby

Restaurant buffet

Swim-up bar

Cafe

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Water skiing
  • Tennis
  • Volleyball
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Racquetball
  • Aerobics

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Video games
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Ocean view
  • Beach view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower cabin
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Bathroom telephone

Self-catering

  • Refrigerator
  • Microwave

Media

  • Flat-screen TV
  • Hi-Fi
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Blackout curtains
+ More- Less
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
Getting around
Airports
Cancun International (CUN)9.7 mi
Playa Del Carmen (PCM)40.3 mi
+ More- Less
Reviews
9.2
SuperbBased on  123  reviews

Rating by category:

9.7
Service
10.0
Rooms
9.8
Location
  • 8.8
    Superb

    It was relaxing, i enjoyed the ocean and the staff was very good

  • 7.0
    Very good

    Restaurants were good. Staff is extra nice

    It's not as luxury as it appears in pictures. The bed is not very comfortable compared to other well known hotels. The towels are not soft. I had the royal junior suite ocean front which was supposed to have free internet in the room (starting from this level and up) But there was no network in the room

  • 9.6
    Exclusive

    The hotel is wonderful. The services is great. The spa is fantastic. Very nice and classy.

    The food was bad. There was a lot of choice but literaly nothing you could enjoy. Everything tasted the same. The restourants around were much better. The food was not your 5 star expectations.

  • 10.0
    Exclusive

    The first thing I noticed was the impeccable attention to detail in everything. The floor plan, the decor, the architecture, the food, the service was all 1st class. I loved the room and the pool area. They was beautiful, the room furnishings were top quality and I felt like I was in a luxurious apartment, not a hotel room. The pool was not a bland oval or rectangle, but a unique shape that spread the entire length of the hotel.

  • 10.0
    Exclusive

    This hotel has been the highlight of my whole trip including all of the usa. The people and service is amazing and will do anything to make your trip more enjoyable. They even have an activities person who organises stuff to do during the day and off to the clubs in the night. Best place ever !!

  • 7.8
    Fabulous

    The hotel in itself is amazing in design, but the rooms are not sound proof at all. We kept waking up to noise from next door, and upstairs in the room above. On 3 occasions our phone rang at 9am or housekeeping would try and service the room before 10am...not good for people who enjoy sleep ins. They need to start servicing rooms later. The pool area was great, as was the beach access...so beautiful and probably the best part of the experience there. Some of the staff were the best we had dealt with - IVAN (hands down the best hotel staff member we have ever experienced in over 15+ years of travelling). The staff do make this hotel what it is, if only other features were as good as the staff this could be one of the best hotels in the world. Until they fix the gaps in their offerings though, they have a long way to go.

    I feel bad for writing this as we did generally enjoy our stay, but for $4,100 for 6 nights, we were expecting everything to be above and beyond our expectations. It is fair to say these expectations were not met in certain areas. The food was 2-3 star standard in most of the restaurants. Room service in particular failed miserably every time. Our first night was met with cold room service, followed by what was meant to be a romantic honeymoon breakfast on our balcony the next morning. The staff only brought my wife's meal, not mine (they forgot mine). By the time they brought mine, her food was cold, as was mine. Omelette was cold and rubbery, and the toast was moist and cold. We literally wrote off the PELICANO's restaurant and refused to eat their again after they brought my wife a chicken breast dish that was ice cold (we found at later that night another traveller had caught food poisoning and had ended up in hospital)...this is not the type of food service we get in Australia at a 3 star hotel let alone a 5-star - if the Royal has one Achilles heel - it is the food. We must commend their ASIANA restaurant though as it was the only place that did exceed our expectations. We stayed at 6 hotels in 6 different cities in the USA and Mexico on our 4.5 week honeymoon. The Royal was $2,000 more expensive than most of them for the same period. The PUEBLO BONITO PACIFICA in Cabo was almost half the price, but a much more exclusive hotel and blew THE ROYAL away in so many areas. Whilst the ROYAL did so well in some areas, in hindsight we wished we had stayed less time at THE ROYAL and stayed longer at the PACIFICA or Isla Mujeres.

  • 9.6
    Exclusive

    Excellent hotel, with extraordinary structure and services. I recommed the hotel for any kind of vacation trip.

  • 10.0
    Exclusive

    Food was great; staff was great; location and facilities superb; clean. I would go there again in a heartbeat.

    Hard to get reservatons for some restaurants yet when we actually did go, most of the tables were empty.

  • 10.0
    Exclusive

    love it!definatly will choose this hotel next time!

  • 9.6
    Exclusive

    Ubicación Playa Atención del personal Comidas excelentes

    Solamente tendrían q mejorar el acceso al wifi desde las habitaciones ya q muchas veces desde allí no funcionaba

  • 10.0
    Exclusive

    La atención del personal es excepcional; se nota un real interés en que el pasajero tenga una grata estadía. Todo es cómodo, confortable, en un ambiente muy grato. Sus instalaciones: restaurants, piscina, playa, habitación de muy buena calidad. Espectáculos nocturnos con personal propio, muy buenos. Todo pensado para disfrutar. Especial para parejas.

    La asignación de una habitación como la reservada y comprometida no fue fácil; cómo siempre el habitual ofrecimiento de usar una de menor nivel por una noche y después lo cambiamos no calza para el nivel de este hotel. Finalmente se consiguió que nos entregaran una habitación como la ofrecida, pero costó tiempo y molestias. Aun cuando siempre mostrando el personal amabilidad en la atención.

  • 5.4
    Guest rating

    El personal muy mal servicio

  • 9.6
    Exclusive

    Excelente servicio, muy lindo hotel con todas las comodidades y la amabilidad de todo el personal..

    Nada para reprochar.

  • 9.6
    Exclusive

    la vista al mar , desayuno y la amabilidad del personal en general y de recepcion en especial

    el precio

  • 10.0
    Exclusive

    Todo, excelente lugar

    Los show de la noche duran poco tiempo

+ More- Less
Highlights
9
SuperbBased on  123 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Cancun International (CUN)9.7 mi
Playa Del Carmen (PCM)40.3 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Cities nearby