Hyatt Zilara Cancun

ex. The Royal Cancun

Av. Kukulcan Km. 11.5, Cancun, Mexico, 77500show map
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SuperbBased on  132 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

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Hyatt Zilara Cancun Hotel is a 5-star property situated about 2.1 km from Museo Sensorial del Tequila. Hyatt Zilara Cancun Hotel has been welcoming guests to its luxurious rooms since 2007.

Hyatt Zilara Cancun Hotel is also 1400 meters away from Interactive Aquarium . This property is set near by the white-sand beach and offers a bar, outdoor chaise lounges and cabanas.

Welcoming guests with a sun terrace, a picnic area and a swimming pool, the hotel is placed next to an oceanarium, golf courses and restaurants.

This elegant hotel is 20 km away from Cancun International airport.


This property comprises 307 rooms featuring modern one-bedroom oceanfront junior suite, superior one-bedroom oceanfront junior suite and special oceanfront king room with individual climate control, LCD TV, a laptop safe, an iron with ironing board and a fireplace. Many of the rooms give a superb view over the lagoon. These rooms come with a chic interior and hand-crafted furnishings.

Eat & Drink

The restaurant offers special Caribbean meals in a warm atmosphere. The cigar bar features billiards, free Wi-Fi and a terrace and serves barbeque and desserts as well as tea, espresso and liquors.


Guests are welcome to use a cash machine, an elevator and a luggage storage for general purposes and a meeting room, an exhibition space and a catering service for business needs.


The hotel caters to families with cots, a game room and video games. A gym, aerobics classes and a fitness centre as well as snorkeling, volleyball and cycling are provided on site.


Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   307.

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On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Coffee/Tea in lobby

Restaurant buffet

Swim-up bar


Snack bar


Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Water skiing
  • Tennis
  • Volleyball
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Racquetball
  • Aerobics


  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter


  • All inclusive
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Catering service
  • Packed lunches
  • Special diet menus
  • Buffet breakfast


  • Business centre
  • Exhibition space
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying


  • Cots
  • Video games
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Ocean view
  • Beach view
  • Lagoon view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds


  • Bathroom
  • Bathtub
  • Shower cabin
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Bathroom telephone


  • Refrigerator
  • Microwave


  • Flat-screen TV
  • Hi-Fi
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Blackout curtains
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Good to know
Check-infrom 11 amFREECheck-outuntil 3 pmFREE
PetsPets are not allowed.
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Rooms and availability

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  • Nearby
  • City landmarks
Luxury Avenue CancunLuxury Avenue Cancun600 ftHotelera Blvd Kukulcan Km. 13 Zona
Plaza la Fiesta Plaza la Fiesta 600 ftBlvd. Kukulcan, Km 9, Zona Hotelera
Museo de Arte Popular Mexicano Museo de Arte Popular Mexicano 600 ftBlvd. Kukulcan Km 4 Hotel Zone
La Isla Shopping VillageLa Isla Shopping Village4300 ftBlvd Kukulkan km 12.5 Zona Hotelera
Cancun Convention Center Cancun Convention Center 4200 ftBlvd. Kukulcan Km 9, Zona Hotelera
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The City NightclubThe City Nightclub1.1 mi
Cancun Convention CenterCancun Convention Center1.2 mi
La Isla Shopping MallLa Isla Shopping Mall4000 ft
Kukulcan MallKukulcan Mall1.4 mi
Backstage TheatreBackstage Theatre1.6 mi
Flea Market Coral NegroFlea Market Coral Negro1.1 miKukulkan Blvd Km 9
Plaza IslaPlaza Isla1.1 miZona Hotelera, Cancun
Forum by the Sea Forum by the Sea 1.1 miPaseo Kukulcan km. 9.5 Zona Hotelera
Forum Beach CancunForum Beach Cancun1.1 miBlvd. Kukulcan km 9 Zona Hotelera, Cancun
Playa MarlinPlaya Marlin1.2 mi CancunMexico
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Getting around
Cancun International (CUN)9.7 mi
Playa Del Carmen (PCM)40.3 mi
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SuperbBased on  132  reviews

Rating by category:

  • 8.8

    It was relaxing, i enjoyed the ocean and the staff was very good

  • 7.0
    Very good

    Restaurants were good. Staff is extra nice

    It's not as luxury as it appears in pictures. The bed is not very comfortable compared to other well known hotels. The towels are not soft. I had the royal junior suite ocean front which was supposed to have free internet in the room (starting from this level and up) But there was no network in the room

  • 9.6

    The hotel is wonderful. The services is great. The spa is fantastic. Very nice and classy.

    The food was bad. There was a lot of choice but literaly nothing you could enjoy. Everything tasted the same. The restourants around were much better. The food was not your 5 star expectations.

  • 10.0

    The first thing I noticed was the impeccable attention to detail in everything. The floor plan, the decor, the architecture, the food, the service was all 1st class. I loved the room and the pool area. They was beautiful, the room furnishings were top quality and I felt like I was in a luxurious apartment, not a hotel room. The pool was not a bland oval or rectangle, but a unique shape that spread the entire length of the hotel.

  • 10.0

    This hotel has been the highlight of my whole trip including all of the usa. The people and service is amazing and will do anything to make your trip more enjoyable. They even have an activities person who organises stuff to do during the day and off to the clubs in the night. Best place ever !!

  • 7.8

    The hotel in itself is amazing in design, but the rooms are not sound proof at all. We kept waking up to noise from next door, and upstairs in the room above. On 3 occasions our phone rang at 9am or housekeeping would try and service the room before 10am...not good for people who enjoy sleep ins. They need to start servicing rooms later. The pool area was great, as was the beach beautiful and probably the best part of the experience there. Some of the staff were the best we had dealt with - IVAN (hands down the best hotel staff member we have ever experienced in over 15+ years of travelling). The staff do make this hotel what it is, if only other features were as good as the staff this could be one of the best hotels in the world. Until they fix the gaps in their offerings though, they have a long way to go.

    I feel bad for writing this as we did generally enjoy our stay, but for $4,100 for 6 nights, we were expecting everything to be above and beyond our expectations. It is fair to say these expectations were not met in certain areas. The food was 2-3 star standard in most of the restaurants. Room service in particular failed miserably every time. Our first night was met with cold room service, followed by what was meant to be a romantic honeymoon breakfast on our balcony the next morning. The staff only brought my wife's meal, not mine (they forgot mine). By the time they brought mine, her food was cold, as was mine. Omelette was cold and rubbery, and the toast was moist and cold. We literally wrote off the PELICANO's restaurant and refused to eat their again after they brought my wife a chicken breast dish that was ice cold (we found at later that night another traveller had caught food poisoning and had ended up in hospital)...this is not the type of food service we get in Australia at a 3 star hotel let alone a 5-star - if the Royal has one Achilles heel - it is the food. We must commend their ASIANA restaurant though as it was the only place that did exceed our expectations. We stayed at 6 hotels in 6 different cities in the USA and Mexico on our 4.5 week honeymoon. The Royal was $2,000 more expensive than most of them for the same period. The PUEBLO BONITO PACIFICA in Cabo was almost half the price, but a much more exclusive hotel and blew THE ROYAL away in so many areas. Whilst the ROYAL did so well in some areas, in hindsight we wished we had stayed less time at THE ROYAL and stayed longer at the PACIFICA or Isla Mujeres.

  • 9.6

    Excellent hotel, with extraordinary structure and services. I recommed the hotel for any kind of vacation trip.

  • 10.0

    Food was great; staff was great; location and facilities superb; clean. I would go there again in a heartbeat.

    Hard to get reservatons for some restaurants yet when we actually did go, most of the tables were empty.

  • 10.0

    love it!definatly will choose this hotel next time!

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SuperbBased on  132 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Good to know
Check-infrom 11 amFREECheck-outuntil 3 pmFREE
PetsPets are not allowed.
+ More- Less
+ More- Less
Getting around
Cancun International (CUN)9.7 mi
Playa Del Carmen (PCM)40.3 mi
+ More- Less
Check rooms and rates
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