Hyatt Zilara Cancun Hotel

ex. The Royal Cancun

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hyatt Zilara Cancun Hotel

Free Wi-Fi
Parking

Valet parking

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

Hyatt Zilara Cancun - Adults Only - All Inclusive is set in a resort area of Cancun next to Wet'n Wild Cancun, Museo de Arte Popular Mexicano and Playa Tortugas.

Overlooking the Caribbean Sea the hotel boasts excellent setting just a 20-minute walk from Museo Sensorial del Tequila, Playa Marlin and Forum Beach Cancun. There are an oceanarium, golf courses and restaurants in the area.

Hyatt Zilara Cancun Hotel offers a superb view to its guests.

Cancun International airport can be reached in 20 minutes by car from Hyatt Zilara Cancun Hotel.

Rooms

Rooms of Hyatt Zilara Cancun - Adults Only - All Inclusive are appointed with television, a balcony, free wireless internet, a mini bar and a patio. Guests can make use of a shower, a hairdryer and a bathtub.

Eat & Drink

Refreshing drinks are offered in the coffee bar.

Services

The on-site comforts include a gift shop and free parking.

Relax

Guests will enjoy using massage and facials at the hotel.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   307.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Adults only
  • Luggage storage
  • Private beach
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Water skiing
  • Cycling
  • Tennis
  • Volleyball
  • Golf course
  • Billiards/ Pool tables
  • Darts
  • Table tennis
  • Racquetball
  • Yoga class
  • Sports trainer
  • Aerobics

Services

  • Paid airport shuttle
  • Valet parking
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Catering service

Meeting facilities

  • Business center
  • Exhibition space
  • Meeting/ Banquet facilities
  • Business services
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Video games
  • Game room

Leisure facilities

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Pedicure
  • Manicure
  • Beauty treatment
  • Reflex massage
  • Library

Room view

  • Sea view
  • Ocean view
  • Beach view

Room facilities

  • In-room air conditioning
  • Heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Rooftop terrace
  • Balcony
  • In-room jacuzzi
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Mirror
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shared bathroom
  • Separate tub and shower
  • Steam shower
  • Hair dryer
  • Towels
  • Slippers
  • Room toiletries
  • Bathroom telephone

Bedroom

  • Premium bedding
  • Pillow menu
  • Pillow top mattress

Media

  • Flat-screen TV
  • Hi-Fi
  • Cable/ Satellite television
  • Paid movies/Video
  • DVD player
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 2 may stay for free in a crib. 
  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Hyatt Zilara Cancun Hotel Cancun location
Show big map »

Hotel Address:

Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.4 mi
Airports
Beaches
  • Forum Beach Cancun
    1.1 mi
  • Playa Marlin
    1.2 mi
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Hyatt Zilara Cancun photos Room
Premium King Suite
Bed type: King-size bed or 1 Single bed or Double bed
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  • Air conditioning
  • Private bathroom
— Less information+ More information

Junior Suite|Premium Ocean Front Junior Suite King

Room facilities
    Premium Suite
    Bed type: Double bed
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    — Less information+ More information

    Suite|Suite - Premium

    Hyatt Zilara Cancun photos Room
    Premium Junior Suite
    Bed type: Double bed or 1 Single bed or 2 Single beds
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    — Less information+ More information

    Deluxe|Premium OceanView JuniorSuite Double All Inclusive

    Room facilities
      Hyatt Zilara Cancun photos Room
      Single Room
      Bed type: 1 Single bed or 2 Single beds or Double bed
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      • Air conditioning
      • Private bathroom
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      Standard|Zilara Ov Swim Up K Partner Pkg

      Room facilities
        Hyatt Zilara Cancun photos Room
        King Room
        Bed type: King-size bed
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        Hyatt Zilara Cancun photos Room Suite
        Modern King Suite
        Bed type: King-size bed or 1 Single bed or Twin beds
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        • Air conditioning
        • Private bathroom
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        Junior Suite|Double Room - All Inclusive. Zilara Junior Suite King-All Inclusive-Standard

        Room facilities
          Triple Room
          Bed type: Sleeping arrangements for 3 persons
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          — Less information+ More information

          Standard|Triple Room - All Inclusive

          Suite
          Bed type: Double beds or 1 Single bed or Double bed
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          • Air conditioning
          • Private bathroom
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          Suite|2 Double Beds - Suite - Whirlpool

          Room facilities
            Hyatt Zilara Cancun photos Room Suite
            Junior Suite
            Bed type: Double bed or Twin beds or 2 Single beds
            Size: 660 sq. feet
            Check Prices
            • Air conditioning
            • Private bathroom
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            Junior Suite|Double Room - All Inclusive. Zilara Junior Suite-All Inclusive-Standard

            Room facilities
              Hyatt Zilara Cancun photos Room
              Junior King Suite
              Bed type: King-size bed or 2 Single beds or Twin beds
              Check Prices
              • Air conditioning
              • Private bathroom
              — Less information+ More information

              Junior Suite|JUNIOR SUITE KING SIZE BED - ALL INCLUSIVE

              Room facilities
                Hyatt Zilara Cancun photos Room
                Deluxe King Suite
                Bed type: King-size bed or 1 Single bed
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                • Air conditioning
                — Less information+ More information

                Suite|SUITE DELUXE KING BED - ALL INCLUSIVE

                Room facilities
                  Deluxe Suite
                  Bed type: 1 Single bed or Double bed
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                  — Less information+ More information

                  Suite|Suite - De Luxe

                  Deluxe Junior Suite
                  Bed type: Double bed
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                  — Less information+ More information

                  Junior Suite|Junior Suite - De Luxe - Sea View

                  Hyatt Zilara Cancun photos Room
                  Premium Deluxe King Suite
                  Bed type: King-size bed or 1 Single bed or Double bed
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                  • Air conditioning
                  • Private bathroom
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                  Suite|Premium OceanFront Deluxe Suite King All Inclusive

                  Room facilities
                    Presidential Room
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                    — Less information+ More information
                    Presidential Penthouse Suite
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                    Presidential Suite; Penthouse Suite : Dramatic Ocean View :; Expanded Terrace : Stargazing Telescope

                    Room facilities
                      Hyatt Zilara Cancun photos Room
                      Presidential Suite
                      Bed type: 1 Single bed or Double bed or King-size bed
                      Size: 1335 sq. feet
                      Check Prices
                      • Air conditioning
                      • Private bathroom
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                      Standard|Presidential Ste Standard Rate

                      Room facilities
                        Hyatt Zilara Cancun photos Room
                        Ocean King Suite
                        Bed type: King-size bed
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                        • Air conditioning
                        • Shower
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                        Junior Suite King; Spacious Room : King Bed : Modern Bath :Ocean; View: Rain Showerheads : Double Whirlpool Tub

                        Room facilities
                          Luxury Room
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                          Hyatt Zilara Cancun photos Room
                          Luxury King Room
                          Bed type: King-size bed or Double bed
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                          — Less information+ More information
                          Room facilities
                            Hyatt Zilara Cancun photos Room
                            Luxury King Suite
                            Bed type: 1 Single bed or King-size bed
                            Check Prices
                            • Air conditioning
                            • Private bathroom
                            — Less information+ More information

                            Suite|Zilara Ocean Front Luxury Suite King

                            Room facilities
                              Luxury Suite
                              Bed type: 1 Single bed or Double bed
                              Check Prices
                              • Air conditioning
                              • Private bathroom
                              — Less information+ More information

                              Deluxe|Ocean Front Luxury Ste Kn Standard Rate

                              Room facilities
                                Luxury Junior Suite
                                Check Prices
                                — Less information+ More information

                                How to reach hotel

                                hotel Hyatt Zilara Cancun Hotel Cancun location
                                Show big map »

                                Hotel Address:

                                Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

                                Get directions
                                City Center
                                • Cancun
                                  6.4 mi
                                Airports
                                Beaches
                                • Forum Beach Cancun
                                  1.1 mi
                                • Playa Marlin
                                  1.2 mi
                                Hotel information
                                • Check-in:
                                  from  12 pm
                                • Check-out:
                                  until  12 pm
                                • Year renovated:
                                  2012
                                • Number of floors:
                                  8
                                • Number of rooms:
                                  307

                                Hotel Awards

                                MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

                                According to guest reviews, the hotel has been rated as
                                Best Spa Hotels in Mexico

                                Use Badge

                                Hyatt Zilara Cancun Location

                                Legend
                                • Current hotel
                                • Hotels nearby
                                • Other hotels
                                • Airports
                                • Underground stations
                                • Train stations
                                • Parks
                                • Tourist attractions
                                • Museums
                                • Convention centers
                                • Stadiums
                                • Food and meals
                                • General

                                Hover above the icons to see hotel photo and details.

                                Click the hotel to go to the main hotel page.

                                Route Planner
                                Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

                                What's nearby

                                Tourist attractions

                                • Crococun Zoo - 2.9 mi

                                Places of interest

                                • The City Nightclub - 1.1 mi

                                Convention centers

                                • Cancun Convention Center - 1.2 mi

                                Shopping areas

                                • La Isla Shopping Mall - 4000 ft
                                • Kukulcan Mall - 1.4 mi

                                Monuments and Landmarks

                                • Coco Bongo - 1.2 mi

                                Theaters

                                • Backstage Theatre - 1.6 mi

                                Golf courses and Country clubs

                                • Cancun Golf Club at Pok-Ta-Pok - 2.2 mi

                                Local attractions

                                • Museo Sensorial del Tequila - 1.1 mi
                                  Blvd. Kukulcan km 12.5, zona hotelera, Cancun
                                • Forum Beach Cancun - 1.1 mi
                                  Blvd. Kukulcan km 9 Zona Hotelera, Cancun
                                • Wet'n Wild Cancun - 1.2 mi
                                  Blvd Kukulkan Km. 25, Cancun
                                • Plaza Isla - 1.1 mi
                                  Zona Hotelera, Cancun
                                • Playa Marlin - 1.2 mi
                                  CancunMexico
                                Hotel information
                                • Check-in:
                                  from  12 pm
                                • Check-out:
                                  until  12 pm
                                • Year renovated:
                                  2012
                                • Number of floors:
                                  8
                                • Number of rooms:
                                  307

                                Hotel Awards

                                MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

                                According to guest reviews, the hotel has been rated as
                                Best Spa Hotels in Mexico

                                Use Badge

                                Hotels nearby
                                Mia Cancun Resort
                                4 stars
                                0.4 km
                                Hotel Nyx Cancun
                                4 stars
                                0.6 km
                                Beach Palace Cancun
                                5 stars
                                0.8 km
                                Me Cancun Hotel
                                5 stars
                                0.8 km
                                Riu Cancun Hotel
                                5 stars
                                3 km
                                Cities nearby

                                Hyatt Zilara Cancun Reviews

                                Guest reviews are submitted by our customers after their stay at Hyatt Zilara Cancun

                                Average guest rating

                                9.2out of 10
                                Superb
                                Based on 46 reviews

                                Rating by category:

                                Service
                                9.7
                                Value
                                9.5
                                Rooms
                                10.0
                                Location
                                9.8

                                Guest reviews

                                • Older travelers
                                  8.8

                                  It was relaxing, i enjoyed the ocean and the staff was very good

                                • Couple
                                  7.0

                                  Restaurants were good. Staff is extra nice

                                  It's not as luxury as it appears in pictures. The bed is not very comfortable compared to other well known hotels. The towels are not soft. I had the royal junior suite ocean front which was supposed to have free internet in the room (starting from this level and up) But there was no network in the room

                                • Older travelers
                                  9.6

                                  The hotel is wonderful. The services is great. The spa is fantastic. Very nice and classy.

                                  The food was bad. There was a lot of choice but literaly nothing you could enjoy. Everything tasted the same. The restourants around were much better. The food was not your 5 star expectations.

                                • Older travelers
                                  10.0

                                  The first thing I noticed was the impeccable attention to detail in everything. The floor plan, the decor, the architecture, the food, the service was all 1st class. I loved the room and the pool area. They was beautiful, the room furnishings were top quality and I felt like I was in a luxurious apartment, not a hotel room. The pool was not a bland oval or rectangle, but a unique shape that spread the entire length of the hotel.

                                • Group of friends
                                  10.0

                                  This hotel has been the highlight of my whole trip including all of the usa. The people and service is amazing and will do anything to make your trip more enjoyable. They even have an activities person who organises stuff to do during the day and off to the clubs in the night. Best place ever !!

                                • Couple
                                  7.8

                                  The hotel in itself is amazing in design, but the rooms are not sound proof at all. We kept waking up to noise from next door, and upstairs in the room above. On 3 occasions our phone rang at 9am or housekeeping would try and service the room before 10am...not good for people who enjoy sleep ins. They need to start servicing rooms later. The pool area was great, as was the beach access...so beautiful and probably the best part of the experience there. Some of the staff were the best we had dealt with - IVAN (hands down the best hotel staff member we have ever experienced in over 15+ years of travelling). The staff do make this hotel what it is, if only other features were as good as the staff this could be one of the best hotels in the world. Until they fix the gaps in their offerings though, they have a long way to go.

                                  I feel bad for writing this as we did generally enjoy our stay, but for $4,100 for 6 nights, we were expecting everything to be above and beyond our expectations. It is fair to say these expectations were not met in certain areas. The food was 2-3 star standard in most of the restaurants. Room service in particular failed miserably every time. Our first night was met with cold room service, followed by what was meant to be a romantic honeymoon breakfast on our balcony the next morning. The staff only brought my wife's meal, not mine (they forgot mine). By the time they brought mine, her food was cold, as was mine. Omelette was cold and rubbery, and the toast was moist and cold. We literally wrote off the PELICANO's restaurant and refused to eat their again after they brought my wife a chicken breast dish that was ice cold (we found at later that night another traveller had caught food poisoning and had ended up in hospital)...this is not the type of food service we get in Australia at a 3 star hotel let alone a 5-star - if the Royal has one Achilles heel - it is the food. We must commend their ASIANA restaurant though as it was the only place that did exceed our expectations. We stayed at 6 hotels in 6 different cities in the USA and Mexico on our 4.5 week honeymoon. The Royal was $2,000 more expensive than most of them for the same period. The PUEBLO BONITO PACIFICA in Cabo was almost half the price, but a much more exclusive hotel and blew THE ROYAL away in so many areas. Whilst the ROYAL did so well in some areas, in hindsight we wished we had stayed less time at THE ROYAL and stayed longer at the PACIFICA or Isla Mujeres.

                                • Couple
                                  9.6

                                  Excellent hotel, with extraordinary structure and services. I recommed the hotel for any kind of vacation trip.

                                • Older travelers
                                  10.0

                                  Food was great; staff was great; location and facilities superb; clean. I would go there again in a heartbeat.

                                  Hard to get reservatons for some restaurants yet when we actually did go, most of the tables were empty.

                                • Group of friends
                                  10.0

                                  love it!definatly will choose this hotel next time!

                                How to reach hotel

                                hotel Hyatt Zilara Cancun Hotel Cancun location
                                Show big map »

                                Hotel Address:

                                Blvd. Kukulcan Km 11.5, Cancun, Mexico, 77500

                                Get directions
                                City Center
                                • Cancun
                                  6.4 mi
                                Airports
                                Beaches
                                • Forum Beach Cancun
                                  1.1 mi
                                • Playa Marlin
                                  1.2 mi
                                Hotel information
                                • Check-in:
                                  from  12 pm
                                • Check-out:
                                  until  12 pm
                                • Year renovated:
                                  2012
                                • Number of floors:
                                  8
                                • Number of rooms:
                                  307

                                Hotel Awards

                                MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

                                According to guest reviews, the hotel has been rated as
                                Best Spa Hotels in Mexico

                                Use Badge