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Hyatt Zilara Cancun

ex. The Royal Cancun

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Hyatt Zilara Cancun

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Swim-up bar

Cafe

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Overview

Hyatt Zilara Cancun Hotel is a 5-star property situated about 2.1 km from Museo Sensorial del Tequila. Hyatt Zilara Cancun Hotel has been welcoming guests to its luxurious rooms since 2007.

Hyatt Zilara Cancun Hotel is also 1400 meters away from Interactive Aquarium . This property is set near by the white-sand beach and offers a bar, outdoor chaise lounges and cabanas.

Welcoming guests with a sun terrace, a picnic area and a swimming pool, the hotel is placed next to an oceanarium, golf courses and restaurants.

This elegant hotel is 20 km away from Cancun International airport.

Rooms

This property comprises 307 rooms featuring modern one-bedroom oceanfront junior suite, superior one-bedroom oceanfront junior suite and special oceanfront king room with individual climate control, LCD TV, a laptop safe, an iron with ironing board and a fireplace. Many of the rooms give a superb view over the lagoon. These rooms come with a chic interior and hand-crafted furnishings.

Eat & Drink

The restaurant offers special Caribbean meals in a warm atmosphere. The cigar bar features billiards, free Wi-Fi and a terrace and serves barbeque and desserts as well as tea, espresso and liquors.

Services

Guests are welcome to use a cash machine, an elevator and a luggage storage for general purposes and a meeting room, an exhibition space and a catering service for business needs.

Relax

The hotel caters to families with cots, a game room and video games. A gym, aerobics classes and a fitness centre as well as snorkeling, volleyball and cycling are provided on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   307.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Adults only
  • Luggage storage
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Water skiing
  • Tennis
  • Volleyball
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Racquetball
  • Aerobics

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Catering service
  • Buffet breakfast

Business

  • Business centre
  • Exhibition space
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Video games
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Ocean view
  • Beach view
  • Lagoon view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Wardrobe
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower cabin
  • Hair dryer
  • Bathroom telephone

Bedroom

  • Pillow menu

Media

  • Flat-screen TV
  • Hi-Fi
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

Pets

Pets are not allowed.

How to reach hotel

hotel Hyatt Zilara Cancun Cancun location
Show big map »

Hotel Address:

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

Get directions
Airports
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Rooms and availability

Hyatt Zilara Cancun photos Room
Premium Junior Suite
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 1 Single bed

  • Check Prices
  • General:Telephone
  • Dining:Coffee maker
  • Media:Cable/satellite TV
Room Description:

Deluxe|Premium OceanView JuniorSuite Double All Inclusive

Hyatt Zilara Cancun photos Room Suite
Modern King Suite
Ocean view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Jacuzzi
    • Balcony
    • + More
  • General:High speed internet
  • Safe
  • Heating
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Spare electrical outlet at the desk
  • Wardrobe
  • Cordless phone
  • Ceiling fan
  • Tiled/marble floor
  • Outdoor furniture
  • Blackout curtains
  • Full-length mirror
  • Trousers press
  • Voice mail
  • Alarm clock
  • Bathroom:Bathroom
  • Shower cabin
  • Hair dryer
  • Bathrobe
  • Guest toiletries
  • Phone in bathroom
  • Laundry basket/clothes hamper
  • Toilet
  • Bedding:Sofa
  • Duvet covers
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Mini-refrigerator
  • Wet bar
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Stereo
  • Telephone jack adapter
  • DVD player
  • Data ports
  • Video games
  • MP3 player
  • Radio
  • Video on demand
Room Description:

Magnificently decorated rooms and suites utilizing “sensual minimalism”, the highly recognized trademark of “Karim” designs.  Each of these unique spaces provides a terrace or balcony. Amenities:1 King bed, Pillow menu, Jacuzzi Kit, Bathrobes & Slippers, Coffee maker, Eco-friendly amenities, 48´LED TV, Alarm clock with Bluetooth, In-room safety deposit box (laptop capacity), Hair dryer, In-room mini bar (stocked daily), Hair Iron (previous request), Electronic scale, Telephone, Service Directory, Billing Statements direct in room, Free wi-fi, Turndown service, 24-hour room service ($), Concierge Service. Please Note: This is an adult only resort. Adult minimum age is 21. Children are not allowed.

Hyatt Zilara Cancun photos Room
Junior Suite
Ocean view
  • Room size:

    660 sq. feet

  • Max occupancy:

    7 persons

  • Bed type:

    1 Double bed, 2 Double beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Heating
  • Work desk
  • Ironing facilities
  • Living room
  • Spare electrical outlet at the desk
  • Cordless phone
  • Ceiling fan
  • Outdoor furniture
  • Blackout curtains
  • Full-length mirror
  • Trousers press
  • Housekeeping
  • Voice mail
  • Alarm clock
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Jacuzzi
  • Shower cabin
  • Hair dryer
  • Bathrobe
  • Guest toiletries
  • Phone in bathroom
  • Laundry basket/clothes hamper
  • Toilet
  • Bedding:Duvet covers
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Dining area
  • Mini-refrigerator
  • Wet bar
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Stereo
  • Telephone jack adapter
  • DVD player
  • Data ports
  • Video games
  • MP3 player
  • Radio
  • Video on demand
Room Description:

Junior Suite|Junior Suite - Sea view

Hyatt Zilara Cancun photos Room
Oceanfront Junior Suite
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Single bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Bathtub
    • + More
  • General:Balcony
  • Ironing facilities
  • Living room
  • Fan
  • Telephone
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Jacuzzi
  • Bath or shower
  • Hair dryer
  • Guest toiletries
  • Toilet
  • Bedding:Pillow menu
  • Dining:Coffee machine
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Junior Suite|Zilara Ocean Front Junior Suite Double

Hyatt Zilara Cancun photos Room
Junior King Suite
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Non-smoking
    • Balcony
    • + More
  • General:In-room safe
  • Ironing facilities
  • Living room
  • Housekeeping
  • Telephone
  • Dustbin
  • Bathroom:Bathroom
  • Jacuzzi
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Toilet
  • Bedding:Sofa
  • Pillow menu
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
  • Clock-radio
  • Radio
Hyatt Zilara Cancun photos Room
Junior Oceanfront King Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Jacuzzi
    • Balcony
    • + More
  • General:Ironing facilities
  • Fan
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Guest toiletries
  • Toilet
  • Dining:Coffee machine
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Junior Suite|Zilara Ocean Front Junior Suite King

Hyatt Zilara Cancun photos Room
Presidential Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Jacuzzi
    • Balcony
    • + More
  • General:Wi-Fi
  • Heating
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Spare electrical outlet at the desk
  • Wardrobe
  • Cordless phone
  • Ceiling fan
  • Tiled/marble floor
  • Blackout curtains
  • Full-length mirror
  • Trousers press
  • Voice mail
  • Alarm clock
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Shower cabin
  • Hair dryer
  • Bathrobe
  • Guest toiletries
  • Phone in bathroom
  • Laundry basket/clothes hamper
  • Toilet
  • Bedding:Sofa
  • Duvet covers
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Dining area
  • Mini-refrigerator
  • Wet bar
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Wake up service
  • Stereo
  • Telephone jack adapter
  • DVD player
  • Data ports
  • Video games
  • MP3 player
  • Radio
  • Video on demand
Hyatt Zilara Cancun photos Facilities
Ocean King Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Jacuzzi
    • Balcony
    • + More
  • General:Slippers
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Tiled/marble floor
  • Outdoor furniture
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Guest toiletries
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Hyatt Zilara Cancun photos Room
Ocean Junior Suite
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Double beds, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Bathtub
    • Balcony
    • + More
  • General:Ironing facilities
  • Living room
  • Fan
  • Outdoor furniture
  • Telephone
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Hair dryer
  • Guest toiletries
  • Toilet
  • Bedding:Pillow menu
  • Dining:Coffee machine
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Hyatt Zilara Cancun photos Room
Luxury Oceanfront King Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Balcony
    • + More
  • General:Slippers
  • Ironing facilities
  • Wardrobe
  • Outdoor furniture
  • Telephone
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Guest toiletries
  • Toilet
  • Dining:Mini-bar
  • Coffee machine
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Zilara Ocean Front Luxury Suite King. ALL INCLUSIVE. Standard rate

Premium Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Telephone
  • Dining:Coffee maker
  • Media:Cable/satellite TV
Room Description:

Suite|Premium Ocean Front Jr. Suite King All Inclusive

Premium King Suite
Ocean view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • General:Telephone
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee maker
  • Media:Cable/satellite TV
  • 220 V AC
Room Description:

Junior Suite|Premium OF Junior Suite King All Inclusive

Premium Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 Double bed, 2 Single beds or 1 Double bed

  • Check Prices
Room Description:

Suite|Premium Single Suite with Ocean View (Single bed)

Premium Oceanfront Junior Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 2 Single beds, 1 Double bed and 1 Single bed

  • Check Prices
Room Description:

Deluxe|Premium OceanFront JuniorSuite DoubleAll Inclusive

Guest Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

JUNIOR SUITE DOBLE (SDBL). ALL INCLUSIVE. Standard rate

Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

PROMOTION 40% OF JR STE KING King Bed: Oceanfront : 653 Sq Feet Floors 2-8

Standard Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Standard Suite
Sea view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Living room
  • Bedding:Pillow menu
  • Media:DVD player
Room Description:

Suite|Single Suite (Single bed)

Oceanfront Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
Room Description:

SUITE OCEAN FRONT. ALL INCLUSIVE. Non refundable

Beachfront Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

With spectacular oceanfront views and an exclusive designated beach cabana, these impressive 323 sq. ft. (39 m2) suites include a myriad of luxurious amenities, as well as a walkout terrace providing direct access to the beach

Junior Triple Room
Sea view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Triple room

Family Junior Suite
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

Some with direct access to the Oki Splash® and some to Oki® Fun World from the private terrace, these 387 sq. ft. (36 m2) suites can accommodate up to two adults and three kids, with bunk beds and a trundle bed in addition to the a king-size bed. Your private furnished terrace also has a hammock for lazy days

Master One-Bedroom Suite
Ocean view
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

These 646 sq. ft. (60 m2) suites feature not only fabulous partial ocean views, but also a separate bedroom and living room, enhanced amenities and a double hot tub

Deluxe King Suite
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Living room
  • Housekeeping
  • Bedding:Pillow menu
Room Description:

Suite|SUITE DELUXE KING BED - ALL INCLUSIVE

Deluxe Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed, 1 Single bed, 1 Double bed

  • Check Prices
Room Description:

Suite|Deluxe Double Suite with Ocean View (Double bed or 2 twin beds)

Deluxe Junior Suite
Sea view
  • Max occupancy:

    4 persons

  • Check Prices
Premium Deluxe King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Telephone
  • Dining:Coffee maker
  • Media:Cable/satellite TV
Room Description:

Suite|Premium OF Deluxe Suite King All Inclusive

Premium Deluxe Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
Room Description:

Suite|Premium OceanFront Deluxe Suite King All Inclusive

Ocean Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Ocean Front Junior Suite King. ALL INCLUSIVE. Standard rate

Ocean Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 2 Single beds or 1 Double bed

  • Check Prices
Room Description:

Suite|SUITE OCEAN VIEW

Ocean Oceanfront Suite
  • Max occupancy:

    2 persons

  • Check Prices
Room Description:

SUITE OCEAN FRONT. ALL INCLUSIVE. Non refundable

Ocean Oceanfront Junior Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Double bed

  • Check Prices
Room Description:

JUNIOR SUITE Ocean Front King. ALL INCLUSIVE. Standard rate

Luxury King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Jacuzzi
    • Heating
    • Balcony
    • + More
  • General:High speed internet
  • Safe
  • Work desk
  • Ironing board
  • Spare electrical outlet at the desk
  • Cordless phone
  • Ceiling fan
  • Blackout curtains
  • Full-length mirror
  • Trousers press
  • Voice mail
  • Alarm clock
  • Bathroom:Bathroom
  • Shower cabin
  • Hair dryer
  • Bathrobe
  • Phone in bathroom
  • Laundry basket/clothes hamper
  • Bedding:Duvet covers
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Mini-refrigerator
  • Wet bar
  • Media:LCD TV
  • Universal AC/DC adapters
  • Wake up service
  • Stereo
  • Telephone jack adapter
  • DVD player
  • Data ports
  • Video games
  • MP3 player
  • Radio
  • Video on demand
Room Description:

PROMOTION 40% OF LUX STE KING Spacious room : King Bed : Modern bathroom : Wrap-a-round balcony : Double whirlpool tub

Luxury Suite
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed, 1 Double bed, 2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Heating
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Iron
  • Ironing board
  • Dining:Mini-bar
Room Description:

Suite|Luxury Suite - Sea View

Luxury Junior Suite
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite|Luxury Junior Suite - Sea View

Hyatt Zilara Cancun Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Plaza Las Americas4.6 mi
    Av. Tulum 260
  • Mercado 28 5.8 mi
    north of the Coba and Tankah intersection AV. 5 C.20 Y 22 Nte. 29-A
  • Wet\'n Wild Cancun 7.6 mi
    Blvd Kukulkan Km. 25 Zona Hotelera
  • Beto Avila Stadium5.7 mi
    Mza 4 Supmza 21 Av. Circuito Mayapan s/n L 4
  • Mercado 23 5.8 mi
    CancunMexico
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

Use Badge

Cities nearby

Hyatt Zilara Cancun Reviews

Guest reviews are submitted by our customers after their stay at Hyatt Zilara Cancun

9.2
SuperbBased on132 reviews

Rating by category:

Service
9.7
Rooms
10.0
Location
9.8

Guest reviews

  • Older travelers
    8.8

    It was relaxing, i enjoyed the ocean and the staff was very good

  • Couple
    7.0

    Restaurants were good. Staff is extra nice

    It's not as luxury as it appears in pictures. The bed is not very comfortable compared to other well known hotels. The towels are not soft. I had the royal junior suite ocean front which was supposed to have free internet in the room (starting from this level and up) But there was no network in the room

  • Older travelers
    9.6

    The hotel is wonderful. The services is great. The spa is fantastic. Very nice and classy.

    The food was bad. There was a lot of choice but literaly nothing you could enjoy. Everything tasted the same. The restourants around were much better. The food was not your 5 star expectations.

  • Older travelers
    10.0

    The first thing I noticed was the impeccable attention to detail in everything. The floor plan, the decor, the architecture, the food, the service was all 1st class. I loved the room and the pool area. They was beautiful, the room furnishings were top quality and I felt like I was in a luxurious apartment, not a hotel room. The pool was not a bland oval or rectangle, but a unique shape that spread the entire length of the hotel.

  • Group of friends
    10.0

    This hotel has been the highlight of my whole trip including all of the usa. The people and service is amazing and will do anything to make your trip more enjoyable. They even have an activities person who organises stuff to do during the day and off to the clubs in the night. Best place ever !!

  • Couple
    7.8

    The hotel in itself is amazing in design, but the rooms are not sound proof at all. We kept waking up to noise from next door, and upstairs in the room above. On 3 occasions our phone rang at 9am or housekeeping would try and service the room before 10am...not good for people who enjoy sleep ins. They need to start servicing rooms later. The pool area was great, as was the beach access...so beautiful and probably the best part of the experience there. Some of the staff were the best we had dealt with - IVAN (hands down the best hotel staff member we have ever experienced in over 15+ years of travelling). The staff do make this hotel what it is, if only other features were as good as the staff this could be one of the best hotels in the world. Until they fix the gaps in their offerings though, they have a long way to go.

    I feel bad for writing this as we did generally enjoy our stay, but for $4,100 for 6 nights, we were expecting everything to be above and beyond our expectations. It is fair to say these expectations were not met in certain areas. The food was 2-3 star standard in most of the restaurants. Room service in particular failed miserably every time. Our first night was met with cold room service, followed by what was meant to be a romantic honeymoon breakfast on our balcony the next morning. The staff only brought my wife's meal, not mine (they forgot mine). By the time they brought mine, her food was cold, as was mine. Omelette was cold and rubbery, and the toast was moist and cold. We literally wrote off the PELICANO's restaurant and refused to eat their again after they brought my wife a chicken breast dish that was ice cold (we found at later that night another traveller had caught food poisoning and had ended up in hospital)...this is not the type of food service we get in Australia at a 3 star hotel let alone a 5-star - if the Royal has one Achilles heel - it is the food. We must commend their ASIANA restaurant though as it was the only place that did exceed our expectations. We stayed at 6 hotels in 6 different cities in the USA and Mexico on our 4.5 week honeymoon. The Royal was $2,000 more expensive than most of them for the same period. The PUEBLO BONITO PACIFICA in Cabo was almost half the price, but a much more exclusive hotel and blew THE ROYAL away in so many areas. Whilst the ROYAL did so well in some areas, in hindsight we wished we had stayed less time at THE ROYAL and stayed longer at the PACIFICA or Isla Mujeres.

  • Couple
    9.6

    Excellent hotel, with extraordinary structure and services. I recommed the hotel for any kind of vacation trip.

  • Older travelers
    10.0

    Food was great; staff was great; location and facilities superb; clean. I would go there again in a heartbeat.

    Hard to get reservatons for some restaurants yet when we actually did go, most of the tables were empty.

  • Group of friends
    10.0

    love it!definatly will choose this hotel next time!

How to reach hotel

hotel Hyatt Zilara Cancun Cancun location
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Hotel Address:

Blvd Kukulkan Km. 11.5 Zona Hotelera, Cancun, Mexico, 77500

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Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    307

Hotel Awards

MexicanHOTEL AWARDSHighly RecommendedCancunHyatt Zilara Cancun

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Mexico

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